Frequently asked questions

Where is Mistinguett made?

All Mistinguett pieces are designed and produced in Los Angeles, California.

What materials do you use?

We prioritize deadstock fabrics whenever possible. Deadstock refers to high-quality textiles that already exist and would otherwise go unused. This allows us to reduce unnecessary waste while giving new life to beautiful materials.

When will my order ship?

Orders are processed Monday through Friday, excluding US holidays. We do not process or ship orders on weekends.

Once your order is processed and dispatched, UPS typically delivers within 3–6 business days for US orders.

How much is shipping?

US Domestic Shipping

  • Standard Shipping: $15 flat rate
  • UPS Express: $25 (2–3 business days)

International shipping rates are calculated at checkout based on weight and destination.

Do you ship internationally?

Yes. International shipping rates are calculated at checkout.

All duties and taxes are included in your final payment at checkout.

Can I return my order?

Yes. Items may be returned for a full refund within 30 days of purchase.

Returned items must be:

  • Unworn and in original condition
  • With tags attached

Items that have been worn, stained, or carry perfume or other odors are not eligible for a refund.

For sanitary reasons, swimwear must have the hygiene sticker intact to qualify for a return.

Do you offer exchanges?

At this time, we do not offer exchanges.

If you would like a different size, please place a new order.

Do you offer store credit?

We do not offer store credit at this time.

How long do refunds take?

Once your return is received and inspected, you will receive an email confirmation once your refund has been approved and issued.

Please allow up to 21 business days for your return to be processed after it is received at our facility.

Refunds are issued to the original form of payment. Original and return shipping fees are not refundable.

Are sale items returnable?

No. All sale items are final sale and are not eligible for a refund.

How do I start a return?

To initiate a return, please contact us at:
support@lamistinguett.com

International customers are responsible for return shipping costs and return labels.

I entered the wrong shipping address - what do I do?

Please email us as soon as possible at support@lamistinguett.com.

If your order has not yet shipped, we will do our best to update it. Once an order has been dispatched, we are unable to make changes.

My package says "delivered" but I don't have it.

If your tracking shows your package was delivered but you have not received it, we recommend checking with neighbors or your building management first.

If it still cannot be located, please contact support@lamistinguett.com and we’ll help guide you on next steps.

How can I contact Mistinguett?

For all inquiries, please email:
support@lamistinguett.comWe respond within1–2 business days, Monday through Friday.